PRICES AND AVAILABILITY

The prices and availability indicated in the catalog are intended subject to stock exhaustion and are subject to change without notice. By submitting the order form you will receive an automatic e-mail with the confirmation of the order made.

This e-mail has the sole purpose of notifying the receipt of the order; however, some offers or items may have run out in the meantime.

In this case, we reserve the right to contact the customer as soon as possible to cancel the order.

The contract stipulated between Whimi and the Customer must be considered concluded with the acceptance, even partial, of the order by Whimi, which reserves the right, at its sole discretion, to accept the order.

Acceptance is considered tacit, unless otherwise communicated in any way to the Customer. By placing an order in the various ways provided, the Customer declares to have read all the information provided during the purchase procedure and to fully accept the general and payment conditions transcribed below.

 

PURCHASE METHOD

The customer can only purchase the products present and viewable on website, as described in the relevant information sheets.

WHIMI reserves the right to modify the technical information of the products to adapt them to those provided by the manufacturers, without any prior notice.

It is understood that the image accompanying the descriptive sheet of a product may not be perfectly representative of its characteristics such as for example the accessories shown in the figure.

In case of non-acceptance of the order, WHIMI undertakes to promptly notify the customer.

All prices on the site are to be understood as prices to the public and, therefore, inclusive of VAT. WHIMI reserves the right to change prices at any time, without notice.

Any right of the Customer to compensation for damages or indemnity is excluded, as well as any contractual or non-contractual liability for direct or indirect damages to persons and / or things, caused by the non-acceptance, even partial, of an order. Since the simultaneous access of many users-customers and the simultaneous possibility of “online” orders change the availability of the product, WHIMI  does not guarantee the certainty of assigning the goods ordered. Transport costs are not included in the price but are displayed separately at the time of purchase. Before confirming the purchase, the unit cost of each selected product, the total cost in case of multiple products and the related transport costs will be summarized to the Customer.

 

AGREEMENT ENTERED INTO BY MINORS

The purchase can only be made by adults. However, if the purchase by a minor occurs, providing false information relating to age, or false indications to purchase the desired object and / or to access the desired data, the parents are directly responsible for the payment of what purchased without prejudice to the discipline of withdrawal indicated in these conditions of sale.

 

Shipping  

Whimi ships all orders free via standard ground shipping to all cities in China (except for remote areas such as Xinjiang, Tibet, Hong Kong, Macao and Taiwan) addresses. All items automatically qualify for free domestic shipping, as noted on product page.

Orders of in-stock items received before :600 p.m.Beijing Time will ship out the same day. Please allow 2–4 business days for delivery in China.  

For expedited shipping or deliveries,you may choose SF ,but need to afford the extra cost and remark when place order on Whimi’s website .  

All shipping times are subject to weather delays; Whimi is not responsible for delayed deliveries due to weather.

 

International Orders

Whimi welcomes international customers. Depending on the order and destination, for various additional shipping fees and payment requirements, please contact directly by email order@whimi.cn. We will reply with you in 12 hours.

For any questions on shipping, please contact Customer Service 7 days a week at contact@whimi.cn, or call 0086-075584563776.

 

RETURN POLICY:

For order contained damaged or incorrect items please contact us at contact@whimi.cn and we will process your refund.

 

RIGHT OF WITHDRAWAL

The customer can exercise the right of withdrawal no later than 14 days from the date of receipt of the goods. The withdrawal period starts from the moment the Customer or a third party other than the carrier and the person designated by the Customer acquires physical possession of the last good. This right must be exercised by sending a written communication. The communication can be sent within the same term by e-mail addressed to contact@whimi.cn. To exercise the right of withdrawal, it is possible, alternatively, to use the withdrawal facsimile published on this site. At this link (standard withdrawal form, to be added) you can download the document that can be used to exercise the right of withdrawal. The following model can be printed, compiled and scanned or directly compiled in all its parts through a program for writing on a PDF file: at the end of this it must be sent by e-mail to contact@whimi.cn. Whimi respects any method chosen by the Customer to exercise his right. If the customer withdraws from this contract, all payments made in our favor will be refunded, including delivery costs, without undue delay and in any case no later than 14 days from the day on which we are informed of your decision to withdraw from this contract.

These refunds will be made using the same payment method used by the Customer for the initial transaction, unless the customer has expressly agreed otherwise; in any case, it will not incur any costs as a consequence of this refund. The refund can be suspended until the goods have been received or until the consumer has demonstrated that he has sent the goods back, if previous. The customer is responsible for the decrease in the value of the goods resulting from a manipulation of the goods other than that necessary to establish the nature, characteristics and functioning of the goods. The costs and risks associated with returning the products will be borne by the buyer. Whimi will proceed with the subsequent crediting of these costs. The goods must be sent back to:

Address: Room 410, Shangcheng Building, No.73-1 Changjiangpu Road, Henggang Street, Longgang District, Shenzhen

Postal code 518005